See How Real-Time Data Transformed Oversight for This Manufacturer's Program

Inside the Case Study

For years, this manufacturer oversaw its patient services program with daily batch files. The result was a fragmented view of the patient journey: data arriving late, teams buried in spreadsheets, and insights emerging only after it was too late to act. That model constrained visibility, slowed decisions, and limited the ability to shape a consistent provider and patient experience.

Partnering with CareMetx, they  replaced batch-file reporting with real-time synchronization. Every enrollment, benefit verification, prior authorization, copay claim, and dispense confirmation now updates instantly across stakeholders and into a consolidated dashboard. With a live view of their program, leaders oversee activity with unprecedented clarity, identifying barriers the moment they arise and surfacing insights that batch files could never reveal.

This case study shows how the manufacturer redefined program oversight, unlocking daily visibility that drives faster action and greater transparency. You’ll hear directly from their senior leadership on how this shift is transforming work across teams, while laying the foundation for next-generation innovation.

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